RollXO Casino - Player’s account has been closed.

I was playing the game yesterday, got upto 3.2k …requested a withdrawal..than i went into a meeting and came out to my account being disabled with no explanation. Have pending bonuses aswell that i have no touched as of yet.

i have contacted VIP manager and support, with no replies.

how do i go about opening my account and getting my money ?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RollXO Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas