RollXO Casino - Player is struggling to close her account.

I have asked several times over the last several weeks for my account to be closed, my emails are being ignored and if I am lucky enough to get a response from my vip manager she deliberately avoids my request , which I then reply to her with the same request , I then have to wait another 4 days for the same response. It keeps going around in circles. 3 weeks now I am trying to close it. Please help.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at attila.g@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Attila