RollXO Casino - Player experiences withdrawal issues.

I’m having trouble withdrawing. I accidentally put the wrong state in my address information and I can’t change it unless the chat can help me which they’re not.. also finding it impossible to verify my payment method??

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that you have entered an incorrect address during the registration process? Could you please advise what documents have you submitted for the verification of your payment method?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila