Rolltt Casino - Player's withdrawal has been delayed.

They told me it was suspicious betting activity i sat there for hours getting that money up for them to tell me it's rejected and they will refund my deposit. I used features provided by the site on the game so I dont know how that's suspicious..

Also you ask for a email associated with the site but you use your mobile number which is +61401642939

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ERINV86003,

Thank you very much for submitting your complaint.

I’m sorry to hear about your problem with the withdrawal process at the casino. To better understand your situation and help resolve the issue, could you please provide answers to the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Can you describe the betting activity that you engaged in while playing?
• Have you had any previous issues with your account or withdrawals at this casino?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Hi i have supplied you with a couple of screenshots of the game I believed I was playing (slot) and also the 2 feature's I like to use which is on all games across all sites ( turbo spin and auot spin) and I use them all the time. This site paid out a $100 withdrawal after they rejected my $7001 withdrawl and I would have played the same way using the feature. I will upload a short video I made of the way I like 2 use the turbo and auto spin features on the games I play. I will also upload screenshots of what I said after they gave me the $100 withdrawal.

Thank you for your help with this.

Sorry tried to upload the video but wouldnt allow me to..

And most like any other player if you win money you usually increase your bet or fluctuate between bets.

Thank you for your reply and for providing the previous details, ERINV86003.

• Did you complete the verification process before you lost access to your account?
• Would it be possible to provide your game and betting history?
• Did you accumulate your winnings with or without an active bonus?
• Could you provide any additional relevant communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to: petra.h@casino.guru or post your screenshots directly in this thread.

Thank you again for your cooperation.

Hi,

I have just emailed you with screenshots from what I could get from Rolltt Casino, as I still have access to this site.

Unfortunately transaction and betting history can only go back so far which I have also screenshot and sent to you via email.

As for verification there really is non, you sign up with ur mobile number payid, and name. Your name has to exactly match ur payid.

I have provided a screenshot here of the 2 games I believe I could have played Unfortunately 7 weeks is a while ago and at the time couldnt find anyone that help til I found this site.

I like to use the turbo spin and auto play features which are provided on all games across all casino sites.

Rolltt Casino gave me a $100 withdrawal after my $7001.16 withdrawal, which I would have played using these features and there was no rejection of this due to suspicious betting. I find it hard to believe how I could be suspicious betting using feature they provide on there games.

Thanks for any help you can provide me with muchly appreciated

Erin

Dear ERINV86003

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra