Rolling Slots Casino - Player's withdrawals are delayed.

I was fortunate to get a substantial bonus resulting in a total of $7250. As per the rules of the casino, I’m able to take out $750 a day with 3 withdrawal requests going at the same time. I had received one payment of $750 4 days after I won the bonus and then two more every following Friday. It has now been 17 days and I’ve only received 3 payments and they delayed another payment set for today Sept 11 because their financial department only works certain hours and the payment withdrawal I made is now over the allotted time. My account has been verified and I’m getting extremely frustrated at the slow pace of the payout of this casino. At this point it seems like a stalling tactic to avoid payment. The first payment was quick. It came on the following Monday. But the next two were a week apart and now this next one will be over a week because evidently their financial department only works certain hours and they couldn’t get to it in time. It’s unacceptably slow and I can’t get any answers. technically the withdrawal I am waiting for was made on August 27th and still hasn’t been processed because of their "queue system."

Their KYC department responded to me after several unanswered emails and ensured my fourth withdrawal would come today, but again it hasn’t happened. I just want my winnings and they’re making me jump through hoops to get it. They’re website promotes $750 withdrawals a day, but it’s been 17 days and I’ve had 3 withdrawals processed, 3 more in the queue (one being from august 27th another aug 28 and another from sept 4th) and $3500 waiting to be withdrawn. I’d really appreciate some help with this situation because it’s become extremely frustrating. Thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MSC91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When was the last time the payout from the casino reached your bank account?
• When was your account verified?
• Have you accumulated your winnings with the help of a bonus (subject to general bonus terms and conditions)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas