Rolling Slots Casino - Player's deposit has been confiscated.

In short, wanted to make a deposit of 60 USDC, befor depositing asked live chat if it is possible to deposit via bep20 chain (see the picture), got answer that i can use any chain. After that i went to deposit (see deposit picture) where the minimum deposit was shown of 58.35 USDC, so just to be sure i made a deposit for 60 USDC. Here you can see the transaction - https://bscscan.com/tx/0xfffacbbc088faa74bef2883e778c4bd0f8245581eb50c4f37944b4d5fcac39f2

After the confirmation on blockchain some time passed and i received a email saying my deposit have failed (see picture), after i complained i got requested to send some ditails witch i did and (see picture - it didnt allow me to add this picture as the maximum number is reached but i have it and can provide it), after i sent them the details followed a email that said that i have made a deposit under the minimum amount! (see picture) . even after sending emails again i got the same response!

No they have taken the deposit and just refuse to help by sending the same email.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear davis1523,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise whether you have made successful deposits in this casino in the past?
• Could you please attach a screenshot of your deposit history from your gaming account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

No past deposits, but i made one deposit after that with VISA, and it worked fine, deposited 20EUR.

No problem, I will attach my history here -

Dear davis1523, thank you for your response.

According to the casino's terms and conditions,

The Casino has the right to determine maximum and minimum deposit amount depending on the payment method chosen by a user.

Could you please confirm how much is the minimum deposit requirement for your selected deposit method? Did your deposit meet that limit?

Thank you for your patience and cooperation.

Yes, this was the minimum required (58.36USDC), and i deposited 60USDC. Here is also a picture i had from deposit window.

Also i have already explained this once in the first message.

Dear davis1523,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear davis1523,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Rolling Slots Casino to join this conversation and assist in addressing the complaint.

Dear Rolling Slots Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear Stefan,

We have submitted additional information regarding this case, which we hope clarifies the relevant aspects. Please let us know if any further details or documentation are required from our side.

Kind regards,

Rolling Slots Casino Representative.

Dear Rolling Slots Casino,

I have responded to your email and will be awaiting your reply.

Dear Stefan,

We have provided additional information regarding this case and hope it clarifies all relevant aspects. Please let us know if you require any further details from our side.

Kind regards,

Rolling Slots Casino Team.

Dear davis1523,

We have been informed by the casino representative that the USDC deposit was sent via the BEP-20 network to an ERC-20 address. Unfortunately, such a transaction cannot be processed correctly, and as a result, the funds were not credited and are considered lost.

According to the information provided, this type of network mismatch is not recoverable in this case.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Kind regards,

Stefan

Casino.Guru

We’ve reopened this complaint at the request of davis1523. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear davis1523,

Thank you for the provided evidence. I will now invite the casino to respond to this matter.

Dear Rolling Slots Casino,

We have received evidence showing that the live chat operator informed the player that USDC could be sent using any network. Additionally, after reviewing the deposit section, it appears that there is no clear indication of which specific network must be used when depositing USDC.

In light of this new information, we believe that the situation may not be the player's fault. Therefore, we kindly ask you to reconsider your position and review the possibility of crediting the deposit to the player’s account.

We look forward to your response.

Dear Stefan,

We have provided additional information regarding this case and hope it clarifies all relevant aspects. Please let us know if you require any further details from our side.

Kind regards,

Rolling Slots Casino Team.

Dear Stefan,

We just wanted to follow up on our previous message and check whether you have had a chance to review the additional information we provided.

Please let us know if everything is clear or if you require any further details from our side. We will be happy to assist.

Kind regards,

Rolling Slots Casino Team.

Dear Rolling Slots Casino,

I have reviewed the information provided and I can confirm that everything is clear. We will proceed with the complaint accordingly as communicated via email.

Dear davis1523,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan

Casino.Guru