Rolling Slots Casino - Player's account is closed and winnings are confiscated.

I made a deposit of 250 euros, I only played one day on the site and won 650. After that, they blocked me and refuse to pay me.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, i never use bonus. I played live casino, esspecaly blackjack. Yes i passed the verification.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

I sent you my comunication with the casino.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you yanitsalazarova90031 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rolling Slots Casino for their help in resolving this complaint. We would like to know why the player's account was blocked and their winnings confiscated.

Thank you!

Dear Peter,

We have submitted additional information regarding this case, which we hope clarifies the relevant aspects. Please let us know if any further details or documentation are required from our side.

Kind regards,

Rolling Slots Casino Representative.

Thank you for providing me with the information Rolling Slots Casino representative.

Dear yanitsalazarova90031, the casino has provided us with evidence raising concerns about the validity of your account. It is an industry standard that each person may only operate one account in their name and supply it only with their own funds. As your activity constitutes a clear violation of this policy we consider the steps the casino has taken to be justified.

Additionally, the casino has provided us with evidence of opposite bets, this strategy is wildly considered to be against the spirit of fair gambling as it provides you with an unfair advantage. Due to the aforementioned reason, we will reject your complaint. Thank you for your understanding.

Kind regards,

Peter