Rollbit Casino UK - Player’s account has been closed.

Summary:

I held an account with Rollbit (rollbit.com) and was able to register, deposit, and play without any restriction or block at any point. I requested a withdrawal of 5.31399 SOL (approx. $400 at the time), which was marked as rejected/not sent. Shortly after, my account was closed by the operator, who stated via live chat that I was "in breach of our terms and conditions" and that my account was in a net profit of $681.65 overall. No specific clause of the Terms and Conditions was provided to justify this despite repeated requests.

At the time of closure I had a combined total of approximately $520 in withheld funds: my remaining account balance plus the rejected SOL withdrawal.

I escalated this through Rollbit’s own support and compliance channels over several weeks:

• Multiple live chat conversations with different agents (Michael, Cubey, Montie), none of whom would confirm the status of my funds or cite a specific T&C clause.

• A formal email to support@rollbit.com, which went unanswered until I was redirected to compliance@rollbit.com.

• A formal complaint submitted to compliance@rollbit.com, following their own stated complaints process (providing account email, ID verification willingness, summary of issue, and proposed resolution as requested).

• Compliance responded stating the matter was "closed" and that I was "no longer welcome at Rollbit," without answering any of my specific questions about the funds, and without naming their required Alternative Dispute Resolution (ADR) provider.

• I followed up formally requesting the name of their CGA-certified ADR provider, as operators are required to disclose this once an internal complaint is unresolved. This request has also gone unanswered after 5+ business days.

I am raising this complaint because Rollbit has not provided any substantive justification for withholding my funds, has not cited a specific Terms and Conditions clause despite repeated requests, and has failed to comply with its own obligation to name an ADR provider when asked. I would like assistance either in mediating a resolution or in confirming the correct escalation path for this operator.

I can provide full supporting documentation, including timestamped screenshots of all chat and email correspondence, on request.

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Dear bbr23,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila