Rollbit Casino - Player’s withdrawal is delayed and account access is restricted.

Rollbit is withholding my funds and accusing me of having multiple accounts, which I have not done.

I created my account around 3 months ago and deposited approximately $200. After placing sports bets, I increased my balance to around $600 and tried to withdraw. At that point, Rollbit did not allow me to withdraw my funds, so I contacted support.

Support told me to explain my alleged multiple accounts. I clearly denied this because it is not true. I do not own, control, operate, or use any other Rollbit account.

Rollbit also asked me to complete verification, and I completed the requested verification process up to Level 3. However, even after completing this verification, my withdrawals remained disabled and I was not given a clear resolution.

I then escalated the complaint by email, but the situation did not improve. I received long and generic responses, was eventually referred to their "legal" department, and after that they stopped giving me any clear answer.

During all this time, even though my withdrawals were disabled, Rollbit still allowed me to continue playing. A few days ago, I increased my balance to approximately $5,000 playing slots. Now Rollbit support is completely ignoring me and I still cannot withdraw my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hi! Thanks for replying. Regarding your questions:

- No, zero chance.

- I didn't use a VPN, but I did use other devices. For example, my cell phone with mobile data when I wasn't at home.

- I didn't use any kind of bonus; I rejected absolutely everything. The money I earned was completely legitimate.

Dear Player,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 25+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Sadly, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.

I recommend contacting the Curaçao Gaming Authority (complaints@cga.cw) and submitting a complaint to them. The Gaming Authority might have more options and tools to help players. You can learn more on how to submit a complaint to the regulator here: https://casinoguru-en.com/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.

Best regards

Attila