Rollbit Casino - Player’s withdrawal is delayed and account access is restricted.

Rollbit is withholding my funds and accusing me of having multiple accounts, which I have not done.

I created my account around 3 months ago and deposited approximately $200. After placing sports bets, I increased my balance to around $600 and tried to withdraw. At that point, Rollbit did not allow me to withdraw my funds, so I contacted support.

Support told me to explain my alleged multiple accounts. I clearly denied this because it is not true. I do not own, control, operate, or use any other Rollbit account.

Rollbit also asked me to complete verification, and I completed the requested verification process up to Level 3. However, even after completing this verification, my withdrawals remained disabled and I was not given a clear resolution.

I then escalated the complaint by email, but the situation did not improve. I received long and generic responses, was eventually referred to their "legal" department, and after that they stopped giving me any clear answer.

During all this time, even though my withdrawals were disabled, Rollbit still allowed me to continue playing. A few days ago, I increased my balance to approximately $5,000 playing slots. Now Rollbit support is completely ignoring me and I still cannot withdraw my money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila