Rollbit Casino - Player’s withdrawal is blocked.

Hello Goru team and forum members,

I’m submitting this complaint because I’m facing a serious issue with Rollbit, which is licensed in Curaçao.

My account is fully verified, yet my withdrawal was blocked without any clear reason.

I’ve contacted their support and compliance departments multiple times, but I keep receiving automatic responses with no real investigation or explanation.

Recently, they informed me that I need to list any other accounts I might have — which is completely false.

I have never created or used any other Rollbit account besides my own. I’ve always followed the platform’s rules and completed all verification (KYC) steps properly.

Despite explaining this clearly, Rollbit continues to hold my withdrawal and has now accused me of actions I did not commit, even mentioning possible reports to the Curaçao FIU and GoAML — which seems more like intimidation than a legitimate compliance concern.

I respectfully request that the Goru team review my case and, if possible, intervene with Rollbit to ensure that:

My case is manually reviewed by a real compliance officer;

My withdrawal is released immediately;

Rollbit provides a transparent explanation of the actual reason for the block.

I have all the emails exchanged with Rollbit’s support and compliance teams, including the automated replies I’ve received, and I can attach them here if needed.

Thank you very much for your attention. I truly hope this platform can help me get this issue resolved fairly.

Kind regards,

T******* J****** A*******

Rollbit Username: t*********

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Dear tj12shop93, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Could you please forward a screenshot of your withdrawal request to this thread?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Katarina

Dear tj12shop93,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice, as it appears to be a common practice for Rollbit Casino to completely ignore our attempts to mediate any issues. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.   

The casino can reopen this complaint anytime. 

Kind regards,

Katarina