Rollbit Casino - Player's withdrawal is being delayed.

Good Afternoon Casino Guru,

So after a month of losing on rollbit, I finally hit a good streak and start barely making profit on the casino, and at that moment they decide to hold my withdrawal's hostage.

After waiting for a day for my withdrawals I was requested about 3 times to list my multiple accounts on Rollbit, please bear in mind this is my only account, KYC verified level 4, which includes, Live ID check and live address check, and it's completely impossible for another account to be logged in on my network/device.

Hello ezrekuprofit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollbit Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick.

• The verification wasn't requested by the casino i did when i made the account by my own. (About 3 weeks ago)
• Every document was approved, ID and address with live checks incluided.
• The last time i spoke with the casino was today and they continue to request me in loop the ID of my other accounts on the casino, which i don't own since this is my one and only account.

Best Regards.

Problem has been fixed and rollbit paid, you can close.

Thanks!

Dear ezrekuprofit,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru