Rollbit Casino - Player's winnings and deposit have been confiscated.

Rollbit.com – Wrongful confiscation of $516 and theft of my personal $300 deposit.

I registered on Rollbit and deposited my own $300. I placed a bet, which brought my total balance to $516. It was only after I requested a withdrawal that the platform triggered a security check and asked me to complete Level 3 KYC verification (Identity and Address), which I fully passed and was approved.

Following this, customer support accused me of multi-accounting and they officially offered me to undergo a live video KYC check via GetID. I immediately agreed. However, this turned out to be part of their fraudulent routine. Instead of actually conducting the video check they proposed, the Compliance Department abruptly backed out, issued a final notice, banned me, and confiscated the entire $516, effectively stealing my personal $300 deposit.

Confiscating a player's original deposit after baiting them with a video verification offer is a severe violation of gambling standards. Rollbit did not provide a single piece of evidence. Recent reviews on Trustpilot prove that Rollbit systematically uses this exact "list your other accounts" loop as a script to steal both winnings and deposits from winning players.

I strictly demand that Rollbit provide concrete, irrefutable evidence of my alleged violation to the mediator. I request the mediation team to investigate this blunt theft, force Rollbit to produce their proof, and compel them to release my full balance of $516, including my original $300 deposit.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila