Rollbit Casino - Player's winnings and deposit have been confiscated.

Rollbit.com – Wrongful confiscation of $516 and theft of my personal $300 deposit.

I registered on Rollbit and deposited my own $300. I placed a bet, which brought my total balance to $516. It was only after I requested a withdrawal that the platform triggered a security check and asked me to complete Level 3 KYC verification (Identity and Address), which I fully passed and was approved.

Following this, customer support accused me of multi-accounting and they officially offered me to undergo a live video KYC check via GetID. I immediately agreed. However, this turned out to be part of their fraudulent routine. Instead of actually conducting the video check they proposed, the Compliance Department abruptly backed out, issued a final notice, banned me, and confiscated the entire $516, effectively stealing my personal $300 deposit.

Confiscating a player's original deposit after baiting them with a video verification offer is a severe violation of gambling standards. Rollbit did not provide a single piece of evidence. Recent reviews on Trustpilot prove that Rollbit systematically uses this exact "list your other accounts" loop as a script to steal both winnings and deposits from winning players.

I strictly demand that Rollbit provide concrete, irrefutable evidence of my alleged violation to the mediator. I request the mediation team to investigate this blunt theft, force Rollbit to produce their proof, and compel them to release my full balance of $516, including my original $300 deposit.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for taking my case. Here are the answers to your questions:

1. No, there is absolutely no possibility that anyone from my family or sharing my household IP address has ever created an account with Rollbit. I am the only person using this profile.
2. I focused on sports betting. I made a legitimate deposit, placed my wager based on public odds, and won fairly. There was no exploitation of any software errors or rules.
3. Regarding the connection: I reside in a region where local internet service providers automatically restrict direct access to many international web resources. Because of this, I had to utilize a proxy/connection routing to ensure a stable loading of the website, solely for technical access, not to mask my identity or defraud the system.

The most critical fact in my case is that Rollbit support officially offered me to undergo a live video KYC check via their partner, GetID, and I immediately and fully agreed. I am 100% ready to pass any live identity check to prove that I am a unique, real customer.

However, instead of conducting the video verification they proposed, their Compliance Department backed out, banned me, and confiscated my entire balance of $516, including my personal $300 deposit.

Stealing a user's original deposit after they agree to a live video check is a severe violation of fair gambling practices. I kindly ask you to compel Rollbit to provide proof of fraud or proceed with the video verification they offered.

Best regards,

Lex

Thank you very much for your reply. Could you please advise on the country of your residence? Have you accessed the website from multiple locations? Additionally, could you please inform me of the country of residence you provided during the registration process?

Thank you for your patience and cooperation.

Dear Player,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 25+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Sadly, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.

I recommend contacting the Curaçao Gaming Authority (complaints@cga.cw) and submitting a complaint to them. The Gaming Authority might have more options and tools to help players. You can learn more on how to submit a complaint to the regulator here: https://casinoguru-en.com/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.

Best regards

Attila