Rollbit Casino - Player’s funds have been confiscated.

I am a verified Level 3 user on Rollbit. My account was deactivated with a balance of $3,386.52 ($1,586.52 balance + $1,800.00 pending withdrawals).

The casino confiscated my funds claiming a generic "Terms Violation," but refuses to provide any evidence or specific details. I followed all the rules and my identity has already been fully verified with official documents.

Initially, the casino sent me generic automated emails claiming a terms violation. However, after I responded with detailed evidence and a formal dispute notice on March 5th, they stopped responding completely. This silence demonstrates a clear lack of interest in fairly resolving the issue through their internal channels.

In my previous emails, I proactively offered technical explanations (such as possible IP issues with my Starlink internet) to help resolve any misunderstandings. However, the casino chose to ignore my cooperation and closed the case without providing any proof of wrongdoing.

I am a legitimate player and my betting history demonstrates fair play. The casino is withholding a significant amount of money without any proof of wrongdoing. I am willing to undergo a KYC video verification to prove my identity and the legitimacy of my account. I request CasinoGuru's assistance in mediating this dispute and ensuring the release of my funds.

I have additional screenshots of the email correspondence and technical logs, which I can provide once a mediator is appointed.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila, thank you for your reply. Here is the information:

1. Games: I only place sports bets, mainly on football matches, pre-match bets. I do not play slots or other casino games.

2. Verification: Yes, I am a verified user (Level 3). I completed the identity verification process required by the platform for this level even before making my first deposit.

3. Bonuses: I have NOT used any bonuses. All my winnings come from my own deposited funds, therefore there are no wagering requirements.

I am available to provide any further information. Thank you!

Dear Player,

hank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards,

Attila