Rollbit Casino - Player’s funds have been confiscated.

I am a verified Level 3 user on Rollbit. My account was deactivated with a balance of $3,386.52 ($1,586.52 balance + $1,800.00 pending withdrawals).

The casino confiscated my funds claiming a generic "Terms Violation," but refuses to provide any evidence or specific details. I followed all the rules and my identity has already been fully verified with official documents.

Initially, the casino sent me generic automated emails claiming a terms violation. However, after I responded with detailed evidence and a formal dispute notice on March 5th, they stopped responding completely. This silence demonstrates a clear lack of interest in fairly resolving the issue through their internal channels.

In my previous emails, I proactively offered technical explanations (such as possible IP issues with my Starlink internet) to help resolve any misunderstandings. However, the casino chose to ignore my cooperation and closed the case without providing any proof of wrongdoing.

I am a legitimate player and my betting history demonstrates fair play. The casino is withholding a significant amount of money without any proof of wrongdoing. I am willing to undergo a KYC video verification to prove my identity and the legitimacy of my account. I request CasinoGuru's assistance in mediating this dispute and ensuring the release of my funds.

I have additional screenshots of the email correspondence and technical logs, which I can provide once a mediator is appointed.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila