Rollbit Casino - Player's account has been restricted and withdrawal delayed.

Hello i want to expose this scammers so noone else play on this casino anymore.

I have deposite 200usd on this casino like 15-20 days ago played on sporst played casino and by lack i ended with around 405usd so i made a profit of 205$.

I requested a withdrawl and everythig was going well i was paid the first time i recived 200$ i requested for first withdrawl, after the first withdrawl my funckion for playing on casino and sporsbook was limited so i couldnt place bets from there on they didnt answer me consistnely on email also they didnt answer me on live chat as you can see from the photos sent down they havent replied for 10 days.

I have completed this KYC sent them proof of adress and my Id card and they are still disapead they dont answer my anything.

AskGamblers please help me with this this .

I have attached all the screenshot sand comunication with them down

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila