Rollbit Casino - Pelaajan tiliä on rajoitettu ja kotiutuksia on viivästytetty.

Hello i want to expose this scammers so noone else play on this casino anymore.

I have deposite 200usd on this casino like 15-20 days ago played on sporst played casino and by lack i ended with around 405usd so i made a profit of 205$.

I requested a withdrawl and everythig was going well i was paid the first time i recived 200$ i requested for first withdrawl, after the first withdrawl my funckion for playing on casino and sporsbook was limited so i couldnt place bets from there on they didnt answer me consistnely on email also they didnt answer me on live chat as you can see from the photos sent down they havent replied for 10 days.

I have completed this KYC sent them proof of adress and my Id card and they are still disapead they dont answer my anything.

AskGamblers please help me with this this .

I have attached all the screenshot sand comunication with them down

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Hello,

I undersatnd how improat is KYC i have sent them everything aposilety everything and my profile is 100% verified and everythign i just cant make a withdrawl.

I sent them multiple emails like 10 emails they dont reply to anything i have even send them email to their complaint and classic support team.

They also dont reply to my live chat like they have blocked me or they down allowe me to send them messages.

You can see from the screenshot bellow

Hello guys any updates i still didnt got any respons from them

Dear Player,

thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Hello,

I havent used any bonus from them nothing literally i just deposited 200usdt i made 205$ profit and i have withdrawn 200$ sucesfully from the casino then after that i was asked to complete the verification i have completed everything send them proof of identity made the face id i sent them proof of adress everthing was sucesfully verified

I sent you even photos that everything is checked and sucesfully verified everything is green but when i try to make a withdrawl it says that that function is temporarily resticted

As i told you from the first day i try to contact them through live chat and email too but nothing they dont respond i havent recived any repsons from their side till today they ghost me.

For example i treid again to contact them on live chat and an agent joined the chat but it has been to told to him to not respond to my messages

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Andrej111c,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rollbit Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Andrej111c,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curaçao Gaming Authority (complaints@cga.cw) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (lucia.s@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Lucia S