Rollbit Casino - Player's account has been closed unjustly.

In August 2025, my account was suddenly blocked without warning. I couldn't withdraw money and didn't even know why. On August 8, I emailed [email protected] asking to sort it out.

Correspondence with Rollbit

Attaching the full email chain (or here's a summary):

Their first reply (after Aug 8): Said it's due to AML and "third-party flags" about linked accounts. Asked me to contact support and honestly declare any links, or they'd report to Curacao FIU and GoAML.

My reply (Sep 9): I clearly said I have no other accounts anywhere. Offered more info if needed.

My reminder (Sep 30): No response, so I followed up asking for status and timeline.

Their final (Oct 1): Claim I didn't contact support (but I replied directly to them). Closed the case, permanent ban, said I'm "no longer welcome." Cited their T&Cs (section 5) and wouldn't show flag evidence.

They didn't give me a chance to explain and ignored my response.

Why I'm Complaining

Blocked without reasons — not fair.

Didn't check my side and escalated right away.

Used AML based on secret flags, even though I passed KYC fully.

Money frozen, stressed out.

Please AskGamblers:

Check how Rollbit handled this per your rules and Curaçao.

Help unblock account and withdraw money.

Look into those flags.

Advise next steps if it fails (e.g., Curaçao Gaming Control Board).

Ready to send docs: transactions, KYC, all emails. Thanks for helping! Looking forward to your reply.

Best,

Dhruv

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Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem at Rollbit Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?  
• Have you ever used a VPN or any proxy service to access the casino website?
• Have you used a payment method that is issued in your name?
• Could you please advise if you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia 

Dear Dhruv777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru