Rollbit Casino - Player's account has been closed and funds confiscated.

Hello,

On my fully verified account, when I attempted to withdraw my funds, I was first falsely accused of multi-accounting. Later, my account was closed with a claim that I was being abusive.

Customer support has provided no cooperation and refuses to clarify the situation. No evidence has been presented to support these accusations — they appear to be entirely unfounded.

My account was closed, and my funds were confiscated without justification.

I have only ever created one account (my own), and I have used a single device with the same IP address at all times.

To make it simple, my account got closed and money got stolen. Support will not cooperate. Need your help about this.

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Dear drago25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila