Rollbit Casino - Player’s account has been closed and winnings confiscated.

My username: ****

In early 2025, I won approximately $99,000 on Rollbit.com ( where big part was my deposit ). I withdrew around $52,000 in small amounts ($3k–$4k each) without any problem.

On 20 March 2025, my account was suddenly blocked with the remaining ~$47,000 still inside. There was no warning or explanation.

I contacted support repeatedly for a month with no reply. Finally, Rollbit accused me of "money laundering" without providing any evidence or specific details, and told me not to contact them again.

I have completed full KYC and passed all verification steps. The account is mine personally and all funds were legitimately won from my own play. I am willing to provide any additional documents they may need, but Rollbit never requested anything before the ban.

This accusation is baseless, and I believe Rollbit is unfairly withholding my legitimate winnings. I am requesting the release of the remaining ~$47,000 and a clear explanation for their actions.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Could you please explain in your own words what your source of deposits is? (employment, inheritance, etc.)
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino about the accusations made against you? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I have send all in [email protected] email

Thank you very much

hello ! any update on my complaint ?

Thanks for your patience.

• Could you please explain in more detail when you completed account verification in the casino?
• Which documents did you provide to the casino during this process?

Looking forward to your reply.

hello

I complited the verification 20 March

I have send Passport , Selfie , Bank statement

Thanks for your patience.

Please understand that if your activity was purely sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many strategies used by players focusing on sports betting to achieve particular outcomes. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly.

We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.