Rollbit Casino - Player's account access is delayed.

I cannot do anything on site. I cannot bet, play casino, withdraw, literally anything. When I contact support the only thing they told me is to list all the accounts on the site. I have only one account and I played slot, sports bets on my mobile phone/computer. I did not used VPN to access site. My account is verified and I successfully placed bets and also withdraw money, but from now on I cannot do anything.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• When was your account verified?
• Did you achieve your current balance with the help of a bonus?
• When was the last time you were able to withdraw funds from the casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello, here are my answers to questions

• I registered my account on December 3rd 2024 and I can see mail that December 6th I was complaining about this problem
• I'm not sure exactly date but I'm pretty sure that was also December 3rd or 4th maybe. On site I have level 3 verification completed.
• No. Current balance is from gambling on site.
• Last time is December 3rd 2024 23:37. (100 USDT)
• I'm pretty sure that there is no one that created rollbit account. Actually I don't know any friend that is playing on this site.
• Ok. Forwarding all chat transcripts I have through email.

Thank you very much in advance!

Sincerely,

Andreja

Thanks for your reply and the detailed explanation.

Unfortunately, we are unable to pursue the complaint further due to the amount of time elapsed from the incident. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

I apologize; however, the complaint will be closed for this reason. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.