Rocket Spin Casino - Player’s deposit is delayed and withdrawal is pending.

Hi ive messaged thru several times and still nothing. i deposited $30 at 9pm on tuesday 5/8/25 its now 3am thursday 7/8/25 I have uploaded bank statement with all the transaction details showing that rocket spin casino have taken it from my account several times. I have upload photos of my card and verification from my internet banking that its my card several times and they keep sending me around in circles.. i want to know where my deposit is.. they should have some answers for me by now!! 

Just like my withdrawal!! Its been pending for days now and nothings being done!!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

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If anything seems suspicious, please contact us directly. Stay safe.

Dear Apeters11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.