Rock N Rolla Casino - Player’s jackpot winnings are delayed.

I am writing to formally lodge a complaint against the operator Rok N Rolla Systems N.V. regarding the non-payment of a legitimate jackpot win, the absence of a dispute resolution mechanism and the total lack of communication from their team on Rocknrollacasino.com.

1. Player & Account Details:

Username: *****

Email: ****@***.***

Casino: Rocknrollacasino.com (Sister site: 321cryptocasino.com)

2. Details of the Win:

Date & Time: 2026-03-23 06:34:32

Game: Coin Forge Magnetic (Provider: Slotopia/Evoplay)

Win Amount: $5,000.00 USD (Grand Jackpot)

Deposit: XRP (Pure cash deposit, no bonus involved)

3. The Dispute & Communication Failure: Following my jackpot win, the $5,000 was deducted from my balance for withdrawal. Since then:

Total Silence: The operator has stopped responding to all my emails and inquiries. I have been met with absolute radio silence.

Bad Faith Claims: Prior to ghosting me, support claimed the transaction was "not visible," despite the fact that their own system blocks me from new withdrawals stating: "Cannot create another withdrawal while one is still pending."

Provider Obstruction: The game provider, Evoplay, is ready to verify the win, but the operator refuses to respond to them or initiate the verification.

4. Obstruction of Dispute Resolution (ADR): I have attempted to resolve this through official channels, only to find that the operator is actively avoiding accountability:

Lack of Transparency in T&Cs: A review of the website’s Terms and Conditions reveals that no Alternative Dispute Resolution (ADR) entity is mentioned. This is a direct violation of international gaming standards and regulatory transparency requirements.

5. Ongoing Predatory Behavior: While the operator is ghosting my legitimate claim and providing no legal path for resolution, their platform remains fully operational for deposits. They are actively collecting money from players while operating in total opacity regarding player protection.

6. Resolution Requested: I request the AGC and CGA to:

Compel the operator to break their silence and provide an official status on my funds.

Facilitate the verification of the win with Evoplay.

Ensure the immediate payout of my $5,000 to my XRP wallet.

Investigate the operator for failing to provide a mandatory dispute resolution mechanism. 

I have attached screenshots of the win [02_Bet_History_Showing_The_Win.PNG], the "withdrawal in progress" system error [01_Pending_Withdrawal.PNG + 03_Withdrawal_Lock.PNG], correspondence with the game provider [04_Verification_Request_To_Provider_Evoplay.pdf] and correspondence with the casino's support [05_The_Only_Response_I_received_from_Support.pdf].

I've filed a complain to the "Curaçao Gaming Authority", "Anjouan Gaming Authority" and "Anjouan Offshore Finance Authority". We are now nearly 2 month after the withdrawals and still no answer by the casino.

Best regards,

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?
• When was the last time the casino communicated with you regarding the withdrawal of your jackpot winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your reply, please find my answers below:

Have you made any successful withdrawals from this casino before?

• yes, multiple times. Indeed I'm playing this casino since 2021. I've experienced some withdrawal delay but after contacting the casino, it always ended correctly (except for this last recent withdrawal).

Have you passed the full KYC verification at this casino, or at least submitted any identity documents for verification?

• yes, I don't remember the exact date but I assume this was in 2021

When was the last time the casino communicated with you regarding the withdrawal of your jackpot winnings?

• 30th march 2026
• After 48h, when I firstly asked for an update they didn't give any answer. Only after sending multiple emails to possible linked "entities", they finally respond with the "we don't see a withdrawal for you in the system...".
• By looking at the way they wrote the email, I find it "non-professional", from my perspective that's a change from the usual.
• The first response was from "Jackie An" and the second response from "Jackie Am", something I find "weird"

Please find the full email's log below as pictures:

Thank you for taking the time to have a look at my request,

Best regards,

B. K.

Dear Borsk1

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Borsk1 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rock N Rolla Casino for their help in resolving this complaint. We would like to know what the issue is with the winnings and what we can do to help the player receive their funds.

Thank you!

Hello,

Nice to e-meet you Peter.

Thank you to all of you, hope you will manage to unlock the situation.

Don't hesitate if you need any information from my side.

Waiting for your feedback,

Best regards,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Borsk1,

We have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kristina