The player from Austria had requested a withdrawal of 300€ two weeks ago, but it remained pending. He was unable to obtain a proper resolution or information through chat support. The issue was resolved after the player confirmed receipt of the payout. Despite the resolution, he expressed dissatisfaction with the overall experience.
Roby Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €300
Roby Casino
Safety Index:HighCase summary
Discussion
Public
Public
9 months ago
Made a withdrawal of 300€ on 04.04.2025, and it's still pending.
Chat can't give any proper resolution or information about it.
Public
Public
9 months ago
Dear Matex0,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
9 months ago
Hi Tomas.
Already made a successful withdrawal there.
There was no KYC needed.
And yes, they were accumulated with a bonus.
thanks.
Public
Public
9 months ago
Thanks for the explanation.
If your issue persists, please share a screenshot of your withdrawal request, along with your most recent communication with support regarding the issue.
Send this information to my email at [email protected]
I apologize for the inconvenience.
Looking forward to your reply.
Public
Public
9 months ago
Hi Tomas.
The issues got solved. Still a terrible experience!
Thanks and best,
Mat
Public
Public
9 months ago
Dear Matex0,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
