HomeComplaintsRoby Casino - Player's withdrawal is delayed.

Roby Casino - Player's withdrawal is delayed.

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6d 19h 13m 24s

Roby Casino
Safety Index 5.7 Below average

Case summary

The player from Austria requested a withdrawal two weeks ago, but her payout has been significantly delayed, with support providing no new information.

Written by Attila
Complaint Specialist
Submitted: 28 Jul 2026
Public
Public
yesterday
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Unfortunately, it takes a very long time for them to pay out, and support always says the same thing...

Automatic translation:
Public
Public
11 hours ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
11 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Could you please specify how many days ago was your withdrawal requested?
  • Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila


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4 hours ago
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Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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