Roby Casino - Player's withdrawal is delayed.

I requested a withdrawal on 20/06, and today is 30/06. My account balance is still around 21,000, but my first withdrawal of 1,500 (which is the maximum withdrawal amount) still hasn't been received.

I've contacted support, and they keep saying that everything is fine and that there is just a slight delay. However, after reading online reviews, it seems that delayed withdrawals are a fairly common issue with this casino.

Has anyone else experienced similar delays with them? If so, how long did it take before you actually received your payment?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

this is not my first withdrawal i never pass KYC because never asked and this was accumulated without a bonus

Thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please attach a screenshot of your pending withdrawal?

Thank you for your patience and cooperation

Best regards,

Attila

Dear alex20385,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru