Roby Casino - Player's withdrawal is delayed.

I requested a withdrawal on 20/06, and today is 30/06. My account balance is still around 21,000, but my first withdrawal of 1,500 (which is the maximum withdrawal amount) still hasn't been received.

I've contacted support, and they keep saying that everything is fine and that there is just a slight delay. However, after reading online reviews, it seems that delayed withdrawals are a fairly common issue with this casino.

Has anyone else experienced similar delays with them? If so, how long did it take before you actually received your payment?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila