Roby Casino - Player’s withdrawal is delayed.

I've been asking for the money for two days and they're telling me what I read here to all the players who have had the same thing happen to them. It leaves me from one day to the next and no steps have been taken with the withdrawal, only that I wait for 500 euros. Please help me solve the problem.

Dear Cristianalin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello, thank you for your attention. I'm still in the same boat. They tell me I have to wait, and the process is the same, not one step forward. It's a scam, it's obvious. Please help me.

Thank you for your reply, Cristianalin. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hello, if I don't get paid in two weeks, can you arrange for me to get paid in some way?

Hello, I'm writing again, please intervene in some way. I spent 350 euros and now I ask for my money. It's my money to return it to me. They are fooling me. I swear they continually tell me the same thing, the same thing that the department tries and works so that my withdrawal is effective as quickly as possible, but nothing, nothing, nothing. It's the same for two days, 100 messages, the same response, they laugh at me. I have my things, I need this money. I risk 350 euros. If I lost it, I would find my way, but I earned a little and they don't pay me. Please, please, please, they are fooling me.

Hello, sorry for so many messages, but I ask you to help me. It's been 3 days and nothing. The process is the same as 3 days ago. The answers are the same. It's clear that they don't want to pay me. It's a scam. The same answers, nothing has changed. Please, please help me in some way so that I can pay. Thank you and excuse me.

Are you going to help me or not?

Please help me, 3 days have passed, from Sunday to Thursday and they continue with the same response. Today I went to the police to file a complaint and tomorrow I have to ask the bank for the statements with the transactions to this casino to continue with the claim. There is no solution with them. They continue putting the same thing. The department is working and no result. Please intervene.

Hello, I'm writing to you again. Please intervene. There's no solution. I've written to you 100 times and the same response. They won't pay me my pension. Please help me.

Dear Cristianalin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Cristianalin,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina