The player from Germany experiences a delay in depositing money into the casino, as her funds were debited but have not arrived after being promised within two hours. She continues to receive the same response regarding her issue.
Roby Casino - Player's deposit is delayed.
Opened
Current status
Waiting for player to reply
28d 9h 7m 54s
Roby Casino
Safety Index:HighCase summary
Discussion
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Public
2 days ago
Translation
Hello, I made a deposit and the money was debited from my account. I complained and was told it would be there in two hours. But it still hasn't arrived, and I keep getting the same answer.
Automatic translation:
Public
Public
yesterday
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
yesterday
Dear Mitus,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
