The player from Germany had deposited around €7,000-8,000 at Roby Casino but had only received €600 in withdrawals. She expressed frustration over poor customer service, unhelpful support, issues with game payouts, and the feeling of being scammed. The complaint was not resolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the case.
Roby Casino - Player claims Roby Casino is a scam.
Closed
Our verdict
Player stopped responding
Amount: €8,000
Roby Casino
Safety Index:HighCase summary
Discussion
Public
Public
8 months ago
Translation
🇩🇪 Complaint – German
I've been playing at Roby Casino since 2024 and have deposited at least €7,000-8,000 so far. The only withdrawal I've ever received was €600. In the last two months, I've deposited around €3,000 again—without any withdrawals or bonuses.
Instead, I only get 50 free spins worth €0.10, which barely pay €2-3. This is insulting and useless. The live chat is extremely rude and unhelpful—they promise support, then talk nonsense for five minutes, and then end up saying there's nothing they can do.
Some games start paying out, and at that exact moment the site freezes or kicks me out. A few days ago, I wasn't credited with €72 from a spin—it just disappeared.
When I stopped playing for a while, they kept calling me with promises that everything would change. But of course, nothing changed.
I regret not recording a conversation. To me, this casino is nothing but a scam. I warn other players.
Automatic translation:
Public
Public
8 months ago
Dear SevginM,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
