Roby Casino - Player believes that their withdrawal has been delayed.

I won about 11,000 euros at the casino.

I started making withdrawals and at first they were all rejected. Now the first successful withdrawal request has been pending for 9 days.

Chat and email always give the same automatic response.

So there is no withdrawal coming, avoid this casino.

Dear jannehimanen1990,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

KYC verification has not been requested, and the site shows that verification is not required.

Dear jannehimanen1990,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi. Withdrawals have started to be deposited. Will leave open until I have received all withdrawals

Dear jannehimanen1990, thank you for the update. Please keep us informed of any further developments or payments received so we can continue to monitor the situation.

Dear jannehimanen1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.