RoboCat Casino - Withdrawal of player's winnings has been delayed.

Hi, I made a withdrawal request on October 16, 2025 and it was approved around October 18-19, 2025

Well, despite this, the money hasn't arrived in my account and when I asked about it, I was told "if the money hasn't arrived in five days, please contact us again". I waited 5 days and contacted them and they just replied "payment provider's fault" 😀 and gave some of their own explanations that sound so made up that hahaha

Could you help me get the money from this wonder casino?

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Dear pelaaja000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I haven't received my refund for 14 days, can you help me?

Dear pelaaja000,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdrawal has been approved, but I haven't received any money in my account.

Dear pelaaja000, thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Have you made successful withdrawals before?

• I am not

Could you confirm that you have passed the KYC verification?

• I was not required to do so upon discharge.

Here are screenshots of conversations I had with the finance team, the language here is Finnish so I don't know if you understand, I couldn't translate it with Google's own page translator!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pelaaja000,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila