The player from Germany has made three withdrawal requests that are delayed, despite his account not requiring verification and no other reasons for the delay being apparent.
RoboCat Casino - Player's withdrawals are delayed.
Opened
Current status
Waiting for player to reply
6d 18h 54m 57s
RoboCat Casino
Safety Index 6.6 Above averageCase summary
Discussion
Public
Public
3 days ago
Translation
Good evening! I have made 3 withdrawal requests and they are delayed, my account does not require verification and I can't find any other reason for the delay. Can you help me?
Automatic translation:
Public
Public
5 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
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Public
Public
5 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
- When exactly did you submit each of your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
