The player from Germany had made three withdrawal requests that were delayed, despite his account not requiring verification and no other reasons for the delay being apparent. We asked him for details about previous withdrawals, the games played, whether a bonus was used, and the dates of the withdrawal requests, but he did not reply. As a result, we were unable to investigate the case further. The complaint was therefore closed due to lack of response from him.
RoboCat Casino - Player's withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: €3,500
RoboCat Casino
Safety Index 6.5 Above averageCase summary
Discussion
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3 weeks ago
Translation
Good evening! I have made 3 withdrawal requests and they are delayed, my account does not require verification and I can't find any other reason for the delay. Can you help me?
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
- Did you accumulate your winnings with or without a bonus?
- When exactly did you submit each of your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 weeks ago
Dear Anasta,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
