The player from Germany had made three withdrawal requests of €200, €400, and €500, with only the €400 withdrawal processed and completed. The statuses of the €200 and €500 withdrawals remained unresolved, as they had not appeared in his bank account. The issue was resolved when the player confirmed that the funds had finally arrived in his bank account. The complaint was marked as 'resolved' by the Complaints Team after receiving confirmation of the successful transaction.
RoboCat Casino - Player’s withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €700
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
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3 months ago
Translation
I requested several withdrawals from this casino in the last few weeks/days: one for €200, one for €400, and one for €500. All three withdrawal requests have been processed and completed. However, I have only received the €400 withdrawal. The €200 and €500 amounts have not yet appeared in my bank account.
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3 months ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share screenshots of your payout history as it appears in your player's account?
- Did you achieve your current balance with the help of a bonus?
- Were you asked to submit a bank statement as evidence that the payments weren't received?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
I have attached screenshots of the withdrawal requests from my payment history here.
The answer to the first question, whether I achieved my account balance with the help of a bonus, is: No.
The answer to the second question, whether I was asked to submit a bank statement as proof, is: No.
I have forwarded the chat log to the specified email address.
Regards
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3 months ago
Thanks for your reply and the information provided here and via the email thread.
Has the money reached your bank account since your last post, please?
Please let me know.
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3 months ago
Translation
Hello, thank you for your reply. Yes, the money finally arrived in my bank account today.
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2 months ago
Dear lordnero,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
