The player from Germany had been waiting for three weeks for his withdrawal requests from Robocat, submitted on August 7 and 8, for a total of €500. He received inconsistent explanations from customer support and had not received a response to his latest email. The issue was resolved, with the player receiving his first payout of €500 and later the second payout of €500. We confirmed the resolution and marked the complaint as 'resolved' in our system.
RoboCat Casino - Player's withdrawal request is delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
Translation
Hello
I've recently started playing at Robocat. I've requested two withdrawals because you can withdraw up to €500 per day.
I submitted my first payment on August 7, 2025.
I submitted the second payment on August 8, 2025.
I chose to pay by bank transfer. But nothing has happened since then.
Today it has been 16 working days, 01.09.2025
The casino always apologizes, but it happens. Everyone says something different. One says there are too many withdrawals to process at the moment, another says something is being updated in the system.
I wrote almost every 2 days in the live chat and in the support
I sent an email. There was no response to my last email at all. I've simply been waiting too long and wanted to contact you. I hope you can help me.
I've attached screenshots so you can see what I've done.
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6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RoboCat Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
TranslationGood day,
I've been playing since July 2025, only depositing to play, but never withdrawing.
I requested a withdrawal for the first time.
According to Robocat, I don't need verification. Normally, that's the case, if it were mandatory. Otherwise, I wouldn't be able to request withdrawals. Since everything looks good on my account, that's what it says. I'm attaching a screenshot.
No, I didn't have any bonus money or play. I played with my own money. So my winnings were without bonus spins.
Robocat still hasn't responded to my emails
I hope you can help me. I'm tired of asking about this almost every day.
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6 months ago
TranslationHello
Today I received my first payout of 500 euros.
Now I'm waiting for the second payout of 500 euros
I hope it comes soon
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6 months ago
Dear Lilimarley,
thank you for your messages and for your update.
It seems we are moving in the right direction.
Please notify us once you receive the remaining funds.
In the meantime, could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.
Kindly notify me here in the thread once the email has been sent.
Looking forward to your reply.
Katarina
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6 months ago
TranslationHello dear Casino Guru team, I have sent all screenshots and emails to you.
The second payment is still pending.
Best regards, Soner
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6 months ago
TranslationHello, I received my second payment today. Thank you for your help.
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5 months ago
Hello Lilimarley,
We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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5 months ago
Dear Lilimarley,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Katarina Duboak
Casino.Guru
