RoboCat Casino - Player's withdrawal is delayed.

Good evening. I won €2500 at Robocat casino. I have made 3 withdrawal requests, the first on 3/8/2025, the second on 5/8/2025, the third on 6/8/2025. 4 days have passed since my withdrawal request and the casino apologizes for the delay because the maximum waiting time for withdrawals is 3 days. I pressure them by sending them messages and emails to get my money. They answer me politely and tell me to be patient and that they have a heavy workload and withdrawals. I read that this particular casino does it to a lot of people and I am afraid that I will lose my money or that each withdrawal I make will take weeks or even months. My withdrawals are still being processed and have not been approved even though 4 days have passed.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

My withdrawal isn’t approved yet by the casino. The only thing they say to me is that they apologise

I guess I’m going to wait a little bit more because I see many withdrawal complaints. The sure thing is I won’t play on this casino ever again. I see that as a shady tactic they are slow for a reason. They want you to gamble again all your money but this won’t happen with me.

I just got the 1st withdrawal

Thank you very much for the update.

• Were your other withdrawals also processed and reached your account?

Please keep me informed about any further developments.

No only 1 out of 5

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear basilhspal317,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a RoboCat Casino representative to join this conversation and participate in resolving this complaint.

Dear RoboCat Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear All,

Thank you for reaching out to us.

We are investigating the matter with the relevant department.

As soon as we have an update, we will let you know.

Best regards,

Robocat Casino Team

Dear All,

There are currently no pending withdrawals nor an active balance in the player's account.

If you have any further questions, please let us know.

Best regards,

Robocat Casino Team

Dear RoboCat Casino,

Thank you for your prompt response and the information you have provided.

Could you please state whether the player lost the funds in a process?

I'll be awaiting your reply.

Dear Stefan,

The withdrawals were canceled by the player, and the funds were played in the casino.

No irregularities or deductions occurred from our side.

Best regards,

Robocat Casino Team

Dear basilhspal317,

I am sorry to hear that you lost the funds in a process, but could you please confirm this information?

I'll be awaiting your reply.

Dear basilhspal317,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Stefan
Casino.Guru