RoboCat Casino - Player’s withdrawal is delayed.

15.6.2025 at 16:44 withdrawal request 480eur. Still no sensible answer to this day. Rumor has it that there is a backlog in the finance department and an unexpected delay. No kyc queries have come. Apparently the whole casino is a complete mess.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal request or your recent communication with the casino discussing the delay as evidence? Share a screenshot here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear timojylha43512,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Message from the player: (translated)

Yes everything is fine at the moment i got my money after waiting for 19 days. a message came that you are happy to be informed that the withdrawal was accepted for 3 business days...?no apologies or anything. no matter,but i wonder how this casino works. no further...

Thanks for your message.

Are there any other pending withdrawals or withdrawable balances in the casino?

May we consider the issue resolved?

Please let me know.

Dear timojylha43512,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Tomas

Casino.Guru