The player from Germany has requested a withdrawal of €500 from Robocat, which has not been processed after 14 days, exceeding the casino's stated processing time. They have €1,500 remaining in their account and seek assistance in retrieving their funds, as verification is not required.
RoboCat Casino - Player's withdrawal is delayed.
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Waiting for Casino Guru to reply
5d 11h 28m 20s
RoboCat Casino
Safety Index 6.5 Above averageCase summary
Discussion
Public
Public
3 days ago
Translation
I would like to file a complaint against Robocat because my payout has not yet been processed.
I deposited €150 of my own real money and made my winnings with that real money. In total, I had over €3,200. Currently, there is €1,500 in my player account, and another €500 has been requested for withdrawal for over 14 days.
According to Robocat's terms and conditions, withdrawals should be processed within 3 business days, and in case of delays, within 5 business days at the latest. This deadline has now been significantly exceeded.
Verification is not currently required; I explicitly confirmed this with the casino.
I don't want a dispute with the casino, I simply want to get my money back and hope for a straightforward and positive experience.
I therefore ask Casino Guru to assist Robocat in clarifying the payout of €500 as well as the subsequent payout of my further €1,500 real money balance.
I hope that this answers some of your questions in advance, and I hope for the quickest and easiest possible solution.
Thank you so much Casino Guru ❤️
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yesterday
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yesterday
Dear Germanstar,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.
- Do I understand correctly that you haven't provided any documents to verify your account since your registration?
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
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yesterday
TranslationThank you for your feedback.
Regarding your questions:
I haven't received a successful withdrawal from Robocat yet. I currently have three withdrawal requests of €500 each, totaling €1,500. I also have €500 in real money credit in my player account.
Since registering, I have not submitted any verification documents. I specifically asked Robocat whether verification is currently required. I was informed that no verification is required at this time.
I hope that this has fully answered your questions.
I would now like to request that you invite Robocat to cooperate with this complaint and ask the casino directly for a statement regarding my withdrawals. It is important to me to resolve this matter without unnecessary disputes and to receive my existing real money balance as quickly and easily as possible.
I therefore hope for the support of Casino Guru and for a quick collaboration with Robocat.
Thank you.
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yesterday
TranslationI am attaching screenshots of my three withdrawal requests to this complaint, as well as a screenshot of my account showing that no verification is currently required.
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