The player from Germany requests assistance with a €500 withdrawal made two weeks ago after winning €2000 on RoboCat. Despite having no previous issues with withdrawals, the funds have not yet arrived in his account.
RoboCat Casino - Player's withdrawal is delayed.
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Current status
Waiting for player to reply
6d 21h 34m 47s
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
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22 hours ago
Translation
Hi, I won €2000 playing RoboCat. The maximum withdrawal limit is €500. I submitted a €500 withdrawal request on April 13, 2026. Since then, nothing has happened. The money isn't in my account. I've never had any problems with withdrawals before. Please look into this. Thank you in advance! 🙂
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2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 hours ago
Dear luanvogel10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past? When was the last time the casino successfully processed your payout?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
