The player from Germany has been waiting over two weeks for a withdrawal and has received no updates despite being told by support that he is at the top of the list for processing.
RoboCat Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
6d 2h 19m 44s
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
2 days ago
Translation
Hello,
Unfortunately, I've been waiting for my payout for over two weeks. For the past week, support has been telling me I'm at the top of the list, but nothing has happened.
Automatic translation:
Public
Public
22 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Public
Public
22 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
