The player from Austria has been waiting for two weeks for her first withdrawal of €500 after winning €4260 at the casino. Despite the casino's initial statement of a 2-5 day payout timeframe, she has not received the funds and is concerned about the delay for her total winnings.
RoboCat Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for casino to reply
6d 10h 47m 20s
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
1 week ago
Translation
Hello, I won €4260 at this casino and made my first withdrawal of €500 on February 10th, 2026, because the daily withdrawal limit is only €500. I haven't received any money yet. I've already sent several emails, and they told me there was a delay. When I first asked when they would pay out, they said 2-5 days, and that was two weeks ago. If it takes that long for the first withdrawal, I'll be waiting months for €4260. I hope they pay me out soon. Please help me. Thank you. Sincerely, Violeta
Automatic translation:
Public
Public
1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 week ago
Dear vio26,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.
What types of games did you play to accumulate your winnings?
Did you accumulate these winnings with or without a bonus?
When was the last time the casino customer support communicated with you regarding the delay in processing your payment? How did they explain this delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
1 week ago
TranslationHello, I only played slots, played with a bonus, deposited funds, received a bonus, and completed all my bets. Today, February 27, 2026, I received another email saying it's still delayed. I've received several emails, all saying the same thing. Regards, Violeta
Kipy (Robocat)
February 27, 2026, 4:27 PM OE
Dear Violeta MK,
Thank you for contacting the Robocat.com support team. We hope this email reaches you safely!
We deeply regret the inconvenience you have experienced with your withdrawal and understand how frustrating delays can be when timely access to your funds is crucial. Please be assured that we are fully committed to resolving this matter as quickly and efficiently as possible.
After a thorough review of your withdrawal requests, we regret to inform you that you are currently experiencing an unexpected delay due to a higher than usual transaction volume.
Please be assured that our finance department is actively addressing this issue and working on it for you. We would like to emphasize that your funds are safe during this process, and you will see the payment in your account history once it is complete.
We greatly appreciate your patience and understanding as we navigate this situation. Your trust is incredibly important to us, and we are here to support you every step of the way.
If you have any further questions, please feel free to contact us by email. support@Robocat.com or contact us via live chat.
Best regards,
Robocat.com Support Team
Violet MK
February 27, 2026, 11:41 OE
Hello, how long does the payout take? I've been waiting for two weeks already! Why is it taking so long? Regards, Violeta
Mikko (Robocat)
February 24, 2026, 6:02 PM OE
Dear Violeta,
Thank you for contacting the Robocat.com support team.
We sincerely apologize for any inconvenience you may have experienced due to the waiting time. We understand how important it is for you to receive your winnings on time. Our colleagues are doing everything they can to complete the process as quickly as possible, and we are constantly striving to improve our services because our players' satisfaction is important to us.
Please also allow us to clarify that our responsible department must follow certain steps during payment processing to ensure security, verify information, and comply with applicable requirements.
We can assure you that these are simply standard checks, which can occasionally extend the time it takes to send the funds. These factors combined can sometimes cause the payment process to take a little longer than expected.
Once processing is complete, the payment status will be updated in your transaction history, and you will also be notified of the transfer via email. In the meantime, we greatly appreciate your patience and understanding!
If you have any further questions, please feel free to contact us by email. support@Robocat.com or contact us via live chat.
Best regards,
Robocat.com Support Team
Violet MK
February 24, 2026, 12:59 PM ET
Hello, it's now been much longer than 2 to 5 days. Why is the payout taking so long? Regards, Violeta
Chalisa (Robocat)
February 20, 2026, 3:34 PM ET
Dear Violeta,
Thank you for contacting the Robocat.com support team.
We deeply regret the inconvenience you have experienced with your withdrawal and understand how frustrating delays can be when timely access to your funds is crucial. Please be assured that we are fully committed to resolving this matter as quickly and efficiently as possible.
After a thorough review of your withdrawal requests, we regret to inform you that you are currently experiencing an unexpected delay due to a higher than usual transaction volume.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
13 hours ago
Dear vio26
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Veronika
Public
Public
13 hours ago
Hello vio26,
I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the RoboCat Casino representative to enter the discussion.
Dear casino representative,
could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which vio26 can expect his withdrawal to be processed?
Sensitive attachment
Sensitive attachment
12 hours ago
Translation
Hello, I just wanted to let you know that I received my first payout of €500 today, March 6th, 2026. Have you already contacted the casino? Because I received my first payout at exactly the same time as you contacted me. But if it takes you almost a month each time to process a payout, I'll have to wait a long time before I receive the full €4260. Thank you for your help. Sincerely, Violeta
Edited
Automatic translation:
Public
Public
11 hours ago
Dear vio26,
I am happy to hear you have received the first portion of your funds, We will now wait for the casino representative to respond in the thread and explain the reasons for the delays.
