RoboCat Casino - Player's withdrawal is delayed.

Title: Withdrawal still pending after repeated cancellations

I requested a bank withdrawal of €100 on 31/01/2026 from RoboCat Casino. The withdrawal is still "under verification" (Stage 2), even though my account is fully verified and previous withdrawals with the same details were successful.

The casino previously cancelled another withdrawal, blaming their provider, and now this request is also stalled without any timeframe or clear explanation.

I have contacted support multiple times, including a formal complaint email, but the issue remains unresolved. Screenshots of the withdrawal status and my correspondence are attached.

This is a serious delay and poor handling of player funds. I hope RoboCat Casino resolves this immediately.

Important notice:

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Dear Chris1974,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Αγαπητή Κριστίνα,

Ευχαριστώ για την απάντησή σας.

Θα ήθελα να διευκρινίσω ότι:

– Ο λογαριασμός μου είναι πλήρως επαληθευμένος (KYC completed)

– Έχω λάβει επιτυχώς αναλήψεις στο παρελθόν

– Προηγούμενη ανάληψη ακυρώθηκε από το καζίνο, όχι από εμένα

– Η τρέχουσα ανάληψη βρίσκεται σε κατάσταση "under verification" χωρίς σαφές χρονοδιάγραμμα

Θα σας ενημερώσω αν υπάρξει οποιαδήποτε αλλαγή ή αν παρέλθει το 14ήμερο χωρίς πληρωμή.

Με εκτίμηση,

Chris1974

UPDATE – OFFICIAL REGULATOR CONFIRMATION

PAGCOR (Philippine Amusement and Gaming Corporation) has officially confirmed in writing that RoboCat Casino is NOT licensed, NOT accredited, and is considered an ILLEGAL gambling operation.

PAGCOR has further stated that the website is being referred to the Philippine National Police (PNP) and the National Bureau of Investigation (NBI) for proper action.

Despite this official confirmation, the casino has provided no response and has not released my funds.

Screenshot of the official PAGCOR email a

Update: The withdrawal of €100 has been successfully credited to my bank account after external mediation and public escalation. Case resolved.

Account closed and withdrawal paid after delay.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Chris1974,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina