The player from Greece had requested a withdrawal two weeks prior on September 18th via card, but it remained pending. He stated that his account did not require KYC and he was experiencing daily delays, with support citing busyness. The Complaints Team had been unable to proceed with further investigation due to a lack of response from the player to inquiries and reminders. Consequently, the complaint was closed, but the player could reopen it at any time in the future.
RoboCat Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
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5 months ago
I have made a withdrawal request since 18th of September via card. It is still pending. I live in Greece and my account doesn't require KYC. My balance was raw no bonus was used for the amount I am trying to withdraw. Every day in chat they are saying that they are busy etc. I would understand if it was a small delay but this takes too long.
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RoboCat Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please share a screenshot of your withdrawal request?
- Have you made any successful withdrawals before using the same payment method?
- Is it specified in your account that KYC is not required at the moment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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4 months ago
Dear vns218,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
