The player from Switzerland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had communicated that the delay might have been due to KYC verification or a high volume of requests, advising patience for at least 14 days. However, the player did not respond to follow-up inquiries, which led to the rejection of the complaint due to lack of communication.
RoboCat Casino - Player’s winnings haven’t been received yet.
Closed
Our verdict
Player stopped responding
Amount: 13,500 CHF
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
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10 months ago
Translation
Good day,
I deposited 150 Swiss francs using the Psysafecard code, activated the sports bonus, and wagered it correctly. However, I can only withdraw 500 Swiss francs per day. Three withdrawals of 500 Swiss francs are pending for transfer to my Skrill account, and the first withdrawal was made on May 22, 2025, so nothing has happened since! No verification has been requested to date. There is still an amount of 12,000 Swiss francs in the account itself. Each time, I am only frustrated via chat and repeatedly receive automated replies. I receive no replies at all via email. All screenshots are available. It's tedious, and they want my money.
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10 months ago
Dear Mecka,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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10 months ago
TranslationMost bookmakers transfer this within 24 hours, so I can't have to wait.
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10 months ago
TranslationThen there's the problem that you can only withdraw 500 euros three times. How long would that take with such a large amount? 12 months?
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10 months ago
TranslationNow I have to wait 14 days until you transfer 500, or what? Horrible!
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10 months ago
Dear Mecka,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
