RoboCat Casino - Player’s winnings haven’t been received yet.

I have been waiting for a withdrawal on this Casino for 11 days and nothing has come. They keep telling me that it will be done today, but it never is. i have emailed and went to chat daily to follow up.

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Dear Morbeus1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Morbeus1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, No it has not, I just keep getting these repeated emails. I need to complete the withdrawal as soon as possible

Hello, Can someone get in contact here please? Been waiting

Dear Morbeus1, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Have you made any successful withdrawals before?

No this is the first one

Could you please confirm that you have passed the KYC verification?

No they have not asked me yet

Did you accumulate your winnings with or without an active bonus?

with a bonus after wager

Did you play casino games or bet on sports?

Slots only

Emailed you the thread of endless activity

Dear Morbeus1,

Thank you for your response.

Could you please send me or attach screenshots from your casino account showing the currently pending withdrawal requests?

Please make sure the screenshots clearly show the withdrawal amounts, dates, and current statuses of the transactions.

Thank you

Karla

They paid one, just yesterday. Can only ask 1 500 at a time.

Dear Morbeus1,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly