The player from Germany had a pending payout of 411 euros since May 15, 2025, which he had requested with Litecoin. Despite multiple confirmations from support that it had been forwarded to the finance department, he had not received the funds and was opening a dispute for assistance. The issue was resolved after he received the payment 9 days after his application. We acknowledged the delay in processing the payout and appreciated his patience throughout the situation.
RoboCat Casino - Player's payout has been delayed.
Resolved
Our verdict
Case closed
Amount: €411
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
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11 months ago
Translation
Hello Casino Guru,
Unfortunately, I have the problem that my payout of 411 euros has not been processed since May 15, 2025.
I requested my payout with Litecoin, but it's still pending.
According to support, it has already been forwarded to the finance department three times.
That's why I'm opening a dispute now and hope that I can get help.
Best regards
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11 months ago
Dear Mad_Ness,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Natalia
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11 months ago
TranslationHello ,
So a KYC has not been required so far, but I could do this at any time if necessary or requested.
According to RoboCat, the payment should be processed after 3-5 days.
Does my complaint stand? Because that would be very important. It can't be the case that I now have to follow the rules, but the casino itself doesn't. Do you understand what I mean?
I hope that my complaint will be upheld, so I will give the casino time to comment on this case.
Best regards
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11 months ago
TranslationJust received the payment after 9 days after application
I think the casino is great to play at, but it takes a long time for the payout to be processed!
Edited
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11 months ago
Dear Mad_Ness,
That's great news, thank you for updating us! I'm glad to hear that your issue has been finally resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Natalia
Casino.Guru
