RoboCat Casino - Player’s account has been compromised.

Hi, I have deposited real money and played then I won €13000 on 31.12.2025

I placed a withdrawal request and read that it could take 0-3 business days, then I waited and haven't heard anything, I know it could take longer.

And on 3.1.2026 I noticed that the balance is 0€ and there are no more requests. At this point I suspect Robocat has scammed me? I have not given my account to anyone but myself.

And now today at 00:31 on January 4, 2026 I noticed that the game is moving in history or someone is playing or is robocat behind this because I won €13,000. I don't want to continue playing at all, I just want to withdraw it.

I need expert help with this. I played with real money and would like to withdraw the amount I have won.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify how much your player's balance is currently? Are any payouts currently pending, waiting to be paid out?
• Have you contacted casino support and asked for assistance?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

- The balance is currently 0€, there is currently no pending withdrawal request.

I had 3 withdrawal requests and they were canceled but I didn't cancel them myself.

- I have contacted robocat casino many times and I think the bot answers my questions.

- I didn't win with the bonus, I saved money and played and won €13,000

- I spoke to the casino via chat because they don't respond to emails at all.

I ask why the withdrawal request has been canceled and the balance has changed to €0. They say they have forwarded the matter to the relevant department.

They reply in chat that

The finance department has reviewed your account history and confirmed that the funds have been used. You can review the transactions on the Account History tab if you wish.

But I haven't used/played it, I have proof, I have a camera inside my home that shows that I'm not playing at the casino when my balance drops to €0. At least I don't play while I'm sleeping.

Chat with the casino

Thanks for the detailed explanations.

Sadly, since the casino confirmed the money was used on gambling, we are not in a position to assist you. Please note that each player is ultimately responsible for the gameplay taking place on their account. Even if your account were to be accessed by a third party, we can't fault the casino and ask them to refund you. Cybercrimes are unfortunately outside of our purview, and no further action can be taken from our side.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.