RoboCat Casino - Player's account has been closed.

Salve, l'8 Dicembre ho notato che il mio conto Robocat è stato sospeso. Nella stessa giornata, l'assistenza del casino mi ha inviato un'email in cui chiede i miei dati per il prelievo del mio saldo residuo:

Ho prontamente risposto alla loro email fornendo i dati necessari per il prelievo del mio saldo residuo:

Ho ricevuto una risposta generica che mi informa che la mia richiesta è stata ricevuta, peccato che non ho piu avuto alcuna risposta dal casino.

Spero possiate aiutarmi a recuperare i miei fondi.

Grazie

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you submitted all of the information truthfully during the registration process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika