RoboCat Casino - Player’s account closure does not prevent unwanted messages.

Ich habe meinen Account vor 2 Wochen schließen lassen, weil ich dort aufgrund der penetranten Werbung nie wieder spielen will.

Sie schicken mir trotz Sperre und mehrfachem Hinschreiben aber trotzdem noch Angebote per SMS, obwohl sie schon mehrfach meinten, dass sie das ausstellen!

Diese widerlichen Clowns in dem Casino schicken mir immer wieder neue SMS

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lutze333,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with RoboCat Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Do I understand correctly that your account is successfully closed?
• Do you receive marketing materials via both email and phone?
• Could you please forward your communication with casino to my email katarina.d@casino.guru? Kindly include screenshots, emails or anything saved from the live chat.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Ja, mein Account ist seit 2 Wochen für immer geschlossen!

Ich erhalte immer noch SMS mit Bonus Angeboten und Marketing!

Heute habe ich wieder eine SMS bekommen, obwohl ich dort bereits 3x!!! hin geschrieben habe, das mein Account für immer geschlossen ist und sie mir diese SMS nicht mehr schicken sollen.

Diese P********* schicken mir immer wieder SMS, richtiges Clownscasino. Sie sollen damit aufhören!

Thank you very much, Lutze333, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear RoboCat Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Lutze333,

We apologize for any inconvenience caused.

Please note that your account has been closed, and all associated communication channels have also been deactivated.

Best regards,

Robocat Casino Team

Dear Lutze333, please, let us know if your issue has been resolved.

Dear Lutze333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry, I was in holiday.

Today this f* clowns send me again an SMS offer with another number from this Casino!!!

They don't stop, what is your statement @RoboCat Team? You f* sons of b*

Ich kann diese Nummern auch nicht blockieren, ich weiß nicht warum.

Diese dummen Hundegeburten sollen endlich damit auf**ren, was für ein unseriöses N**ncasino=!

Dear Lutze333, no swearing please.

Dear casino, please, double-check all settings and if the player's number is, by some chance, in the database of your sister casinos.

Dear all,

Please be advised that your account has been closed, along with all associated communication programs, as per the request made by the player on the specified date.

We have thoroughly reviewed the player's account and can confirm that no SMS or email communications have been sent from our side since the closure.

Kind regards,

Robocat Casino Team

Dear Lutze333, can you please confirm if your issue has been resolved?

Nein, es ist einfach eine Lüge. Ich habe ihnen doch auch die letzte SMS vom 12.10.25 geschickt, es ist von RoboCat Nummer, von der seitdem ich dort registriert war immer Aktionen kamen. Genau zeitgleich kamen auch von deren Schwester Casino's von anderen Nummern SMS, diese Betrüger Rabidi Casino Gruppe weiß doch selbst nicht mehr was sie da machen und was nicht!

Ich sage ja, dieses widerliche Hunde Casino LÜGT UND BETRÜGT bei allem, bei wirklich allem.

Diese Clowns Casino Gruppe belästigt ihre Kunden in jeder Hinsicht!

Can you send us the screenshots of the latest messages from them here in the thread?

Hier der Beweis!

Dear all,

We sincerely apologize to the player for any inconvenience caused on our behalf. Following a review conducted by the relevant department, we have confirmed that an additional SMS was inadvertently sent to the player, despite the communication channels having been deactivated.

Please be assured that all communication channels have now been fully deactivated, and no further SMS messages will be sent from our side.

Kind regards,

Robocat Casino Team

Hello Lutze333,

We would like to update you that due to Pavel, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Pavel has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Pavel will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Lutze333, have you received any SMS for the past 4 days?

Dear Lutze333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Pavel
Casino.Guru