The player from Ireland submits a formal complaint against RoboCat Casino, highlighting repeated requests over two years for permanent account closure due to a gambling addiction. Despite his clear communication about his inability to stop gambling and resulting financial difficulties, he was allowed continued access and incurred approximately €2,500 in losses. He seeks a review of his account history and a potential refund of his losses.
RoboCat Casino - Player requests account closure and seeks refund for losses.
Opened
Current status
Waiting for Casino Guru to reply
6d 18h 21m 17s
RoboCat Casino
Safety Index 6.5 Above averageCase summary
Discussion
Public
Public
9 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
9 hours ago
Hello,
Thank you very much for submitting your complaint. I am truly sorry about your negative experience with RoboCat Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please provide the timeline of events? Specifically, when did you last access your account, and when was your last deposit made?
- Could you please confirm whether you currently still have access to your account?
- Could you please forwards receipts of your deposits? You can reach me via email at attila.g@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
