RoboCat Casino - Player reports withdrawal difficulties and accuses casino of scamming.

First of all, I am Korean. I would appreciate your understanding even if my English is not perfect.

RoboCat Casino is a scam casino and is worse than a small neighborhood shop. The total deposit was about $320, and while it appeared to be making a profit on slot machines and other casino games for six days, including the weekend, in reality, they deceived the players and did not process withdrawals.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which specific games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Have you completed the full KYC verification process, or have you at least submitted any identity documents to the casino for verification?
• Are there any pending withdrawal requests in your casino account, or has the casino cancelled all your withdrawal attempts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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I have completed all verification steps, and Robocat Casino is a textbook scam operation. It is a casino that only accepts deposits; it refuses to process withdrawals—whether the player has made a profit or is simply trying to withdraw an amount less than their initial deposit.

This is the first casino site I’ve ever used that forcibly terminated my account.

I played slot machines and baccarat; although I received a bonus on my first deposit, I lost it all. For subsequent deposits, I played without taking any bonuses, and I fully met all wagering requirements.

The scam group Robocat Casino suddenly claimed today—about a week later—that my withdrawal request had been cancelled and told me to submit it again; however, they have forcibly terminated my account, and I am unable to log in.

Please help me, Casino Guru Goddess Veronica!

Mr. Veronica, I've submitted all the evidence by e-mail The money I didn't receive

It's a total of 1.07 million won in Korean money

I can't log in again right now This casino is a really vicious scammer

• Thank you for your responses and emails. I am very sorry to hear that your withdrawals were cancelled and that you are now unable to access your account.
• Have you received any emails from the casino after your account was blocked? If so, kindly forward them to me at veronika.f@casino.guru.
• Has the casino informed you whether your account has been blocked permanently or only temporarily, for example, while some investigation is ongoing?
• Could you also please resend your first email and write your message directly in Korean characters? I have difficulty translating your message when it is written in Korean using the Latin alphabet.

Thank you for your cooperation.

Dear tjsdn980122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.