RoboCat Casino - Player reports withdrawal difficulties and accuses casino of scamming.

First of all, I am Korean. I would appreciate your understanding even if my English is not perfect.

RoboCat Casino is a scam casino and is worse than a small neighborhood shop. The total deposit was about $320, and while it appeared to be making a profit on slot machines and other casino games for six days, including the weekend, in reality, they deceived the players and did not process withdrawals.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which specific games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate your winnings with or without a bonus?
• Have you completed the full KYC verification process, or have you at least submitted any identity documents to the casino for verification?
• Are there any pending withdrawal requests in your casino account, or has the casino cancelled all your withdrawal attempts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

jeoneun boneoseuleul badji anhgo geim-eul haessgo, chong 7chalye hangug baengking ibgeum-eulo geim-eul haess-eumyeo seullosmeosin-eul haessseubnida chulgeumdo machangajilo ibgeumsudangwa dong-ilhan hangugbaengking chulgeum-iyeossgoyo

imi lobokaeskajinoneun gugeul-e geomsaegman haebwado subaegmyeong-i pihaesagiga issdaneungeol jigeum al-assneyo

I have completed all verification steps, and Robocat Casino is a textbook scam operation. It is a casino that only accepts deposits; it refuses to process withdrawals—whether the player has made a profit or is simply trying to withdraw an amount less than their initial deposit.

This is the first casino site I’ve ever used that forcibly terminated my account.

I played slot machines and baccarat; although I received a bonus on my first deposit, I lost it all. For subsequent deposits, I played without taking any bonuses, and I fully met all wagering requirements.

The scam group Robocat Casino suddenly claimed today—about a week later—that my withdrawal request had been cancelled and told me to submit it again; however, they have forcibly terminated my account, and I am unable to log in.

Please help me, Casino Guru Goddess Veronica!

Mr. Veronica, I've submitted all the evidence by e-mail The money I didn't receive

It's a total of 1.07 million won in Korean money

I can't log in again right now This casino is a really vicious scammer

• Thank you for your responses and emails. I am very sorry to hear that your withdrawals were cancelled and that you are now unable to access your account.
• Have you received any emails from the casino after your account was blocked? If so, kindly forward them to me at veronika.f@casino.guru.
• Has the casino informed you whether your account has been blocked permanently or only temporarily, for example, while some investigation is ongoing?
• Could you also please resend your first email and write your message directly in Korean characters? I have difficulty translating your message when it is written in Korean using the Latin alphabet.

Thank you for your cooperation.

Dear tjsdn980122,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru