The player from Slovakia requested assistance with issues related to the casino but did not specify the nature of the problem. The Complaints Team attempted to clarify the situation by asking the player about his gambling problem and access to his casino account. However, due to a lack of response from the player to their inquiries and reminders, the complaint was closed without further investigation.
RoboCat Casino - Player is seeking help with a casino issue.
Closed
Our verdict
Player stopped responding
Amount: €2,000
RoboCat Casino
Safety Index 6.6 Above averageCase summary
Discussion
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1 year ago
Translation
Hello, could you help me with this?? I guess I'm just assuming my stupidity🙁
Automatic translation:
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1 year ago
Dear MatoBacko,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Based on the attached screenshots I assume you want a refund because you are registered in a national self-exclusion registry (correct me if I am wrong). Unfortunately, registers like this do not share their database with casinos without the necessary license. This casino doesn't have any, therefore they couldn't prevent you from registering and playing.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you inform the casino about your gambling problem before depositing?
- Could you please clarify if you currently have access to your casino account?
Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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1 year ago
Dear MatoBacko,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
