The player from Greece had not received his withdrawals of €1,300 after three requests made two to three weeks prior. Despite frequently contacting RoboCat’s support, he received the same vague responses without resolution, which caused concern over the lengthy delay. The issue was resolved after the player confirmed his KYC verification, and the casino processed the pending withdrawals. The complaint was marked as resolved in the system, and the player was encouraged to reach out for any future issues.
RoboCat Casino - Player is facing a delayed withdrawal issue.
Resolved
Our verdict
Case closed
Amount: €1,300
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
6 months ago
My issue started on August 23rd. After winning €1.300 from the game Pirots 3, I made three withdrawal requests:
€500 on August 23rd
€500 on August 23rd
€300 on August 25th
Since then, none of these withdrawals have been credited to my bank account.
I have contacted RoboCat’s live chat support multiple times. Every time I am told the same thing: "Everything is fine, don’t worry, there is a backlog, your money will arrive." However, it has now been three weeks and I keep hearing the same generic response without any real progress.
At this point, I am very concerned. A withdrawal delay of over 20 days is far beyond what should be considered normal. I am sharing my experience here so that other players are aware, and I am considering filing an official complaint with the relevant regulatory authorities if this is not resolved soon.
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5 months ago
Dear Kyriakos_7,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RoboCat Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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5 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Kyriakos_7,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
